Is your device freezing up when you get a call, when you’re on a call, or after your call has ended? You might be wondering, “What are the solutions for iPhone screen freezing during calls”, and want to know how to fix it without needing to go into a repair shop.
If you need help troubleshooting and repairing devices, we cover why your iPhone SIM card isn’t being detected, how to fix an iPhone that won’t turn on or vibrate, how to deal with water damage, and what you need to know about iPhone screen repairs.
Here at imFixed, you can sell your phone, get phone repairs and unlocking, or purchase accessories like Apple chargers to keep your devices running. If you need repairs, we have locations in Oldham, Manchester, Bury, and Rochdale, and even do call-out repairs in Manchester, because we believe local is best.
Simple Solutions to Try for iPhone Screen Freezing During Calls
Unfortunately, there have been many reports of iPhone screens freezing during calls with iPhone 14 models, according to a number of forums and discussions. Despite many people having the exact same issue, Apple does not seem to have some forward with solutions, so we’re stepping in.
We can’t promise that the solutions we offer will fix the issue, but it’s worth trying everything you can. So, please work your way through the below options and see if any of these help.
Change Call Settings
The first thing we recommend trying is changing your call settings. Users who have tried this have reported that it solved their problem, and they can now go on calls without their iPhone screen freezing up at any point.
To do this, follow these simple steps: Go to Settings → Phone → Read Call Name → set to “Never”
If this doesn’t resolve your particular issue, move on and try the next solutions.
Hard Restart Your iPhone
A simple hard restart can go a long way when it comes to tech issues, and there’s a chance that trying this will jumpstart your iPhone into working properly. Depending on the iPhone model you have, you will need to take different steps to force restart your device.
For iPhones that Support iOS 16 or Later
- Quickly press the volume up button and release
- Quickly press the volume down button and release
- Hold down the side button
- Release the side button when the Apple logo shows
For iPhones that Don’t Support iOS 16 (iPhones 6, 7, 8 and SE (1st Gen)
- iPhone 6 models and iPhone SE (1st Gen) – Hold down the home and sleep/wake button at the same time, then release the buttons when you see the Apple logo
- iPhone 7 – Hold down the sleep/wake button and volume down button at the same time, then release the buttons when you see the Apple logo
- iPhone 8 and iPhone SE (2nd Gen) – Quickly press the volume up button and release, then do the same with the volume down button. Hold down the side button, and release it when you see the Apple logo
Update All Apps and iOS
One of the first things that you will be told if you call Apple Support with this issue is that you need to make sure all of your apps and iOS are up-to-date. To update your apps, simply go through your apps in settings and update any that need it.
iOS can be more challenging if your phone refuses to do it, so you may need to do it manually. For this, you will need the latest version of iTunes on a Windows or Mac laptop/PC for this method.
Follow these steps:
- Connect your Windows/Mac device to the phone
- Do a force restart to get your phone in Recovery Mode
- Don’t let go of the buttons until the phone screen has the Recovery mode screen (a charging cable with an arrow pointed at a laptop)
- Select ‘update’ when the option to restore or update on your computer shows up
- Confirm, then follow the instructions given to you (it can take up to 15 minutes, so have some patience)
- Your phone will restart on its own once you’re done
If this doesn’t work, you can use DFU Mode, but beware that this will restore iOS to a clean slate, so back your phone up first!
Once the device has updated, make sure to leave it alone for a while if it feels warmer than it should. We also suggest that you stop all background apps and tasks from running as these updates happen, as this will reduce the load on the processor.
What Are the Solutions for iPhone Screen Freezing During Calls
If the above solutions don’t resolve the issue of your iPhone screen freezing during calls, you may need to take more drastic measures to get the issue resolved. These fixes will take more time and will likely result in the loss of some data, so be prepared going into it.
Don’t Use a VPN Software
Another popular piece of advice you will hear from Apple Support in these situations is that you should make sure that you aren’t using any VPN software on your device. A VPN, or Virtual Private Network, might impact call quality and lead to glitches when calling.
While it’s rare for a VPN to disrupt calls to the extent of freezing up iPhone screens, it is still possible. So, if you are using a VPN on your phone, try uninstalling it and test to see if the issue is resolved.
Restore Your Device from a Previous Back-Up
Restoring your device to a previous back-up can jumpstart the software if there’s an issue. So, by restoring your device to a previous back-up, you might be able to resolve the glitch and get everything working as it should be again.
You will lose at least some of the data on your phone if you choose to restore from back-up, depending on when you last backed your phone up. However, this could be the solution you are looking for, so try restoring from back-up by:
- Open the latest version of iTunes on a computer
- Connect your iPhone to it
- Sign into iTunes
- Right-click the device under ‘summary’ in iTunes and select ‘Restore Back-up’
Factory Reset Your iPhone
If nothing else is working, you might need to erase your iPhone to its default state. This will get rid of everything on the device, so make sure you back up all your important data before proceeding if you want to keep it.
To reset your iPhone, follow these steps: Settings → General → Transfer or Reset iPhone → Reset → Erase All Content and Settings → Erase iPhone.
imFixed Can Help You
Freezing screens are frustrating, especially when you’re on a call. However, there are some things that you can try, and hopefully they will resolve this issue without you needing to reset your iPhone and lose data.
You can also learn how to get data off an iPhone with a broken screen and poor sound quality in calls, find out why your iPhone battery is draining, why your iPhone isn’t charging, or what to do if a software update fails. For MacBook users, we go through things that all new MacBook users should know, including if their batteries can be repaired, and if it’s worth fixing a broken MacBook screen.
For more tech news, find out if Apple repairs water damaged iPhones, and learn why your iPhone front camera isn’t working, and how to fix speaker problems. We also cover what you should do if your iPad screen won’t rotate, if it’s possible to straighten a bent iPhone, if it’s worth replacing the battery of your iPhone, and if iPhones are still waterproof with a cracked screen.
So, What are the solutions for iPhone screen freezing during calls? This issue primarily impacts iPhone 14 models, but can affect other models, too. Try changing your call settings and restarting your phone first. If these don’t work, you may need to try restoring your device from a back-up or from factory settings.
