FAQ - About imFixed

Why should I use imFixed for a repair?

As a repair specialist, we have been fixing devices for over 10 years. For quality replacement parts and exceptional customer service that surpasses client expectations, and that’s not all, we also offer a price match promise on advertised repairs, including common faults too. For further details, click here.

Click here for more information.

What locations do you cover?

imFixed offers a national UK wide call out phone repair service.

With our Call Out service, we send an imFixed Fixer out to you at work or home to repair your device. With this service, we already cover most areas of the UK and are continuing to grow our coverage.

For the areas where we don’t yet have coverage, you can use our Mail In service, where you post your device to us, we fix it the same day and send it back to you the next day by insured delivery.

Are you open at the weekend?

Yes, we are open at the weekends.

Saturday 9am–6:30pm

Sunday 10am–4pm

If I use imFixed will this void my manufacturer’s warranty?

Like most third-party services, use of our repair services can void your manufacturer’s warranty. The good news is that we use quality parts and provide our own warranty for all our repairs For further details, please click here.

How does the Walk-In Service work?

Our walk-in service is where you visit our store and get your phone (or other device) repaired straight away. Alternately, you can make a booking in advance, which means you save time too. Most repairs take around 30 minutes. To contact us, call 01204 520520 or you can email us at info@imfixed.co.uk.

How does the Call- Out Service work?

Our experienced technicians will come to you at home, on holiday or at the workplace to carry out your phone repair. Book a 1 hour time slot via SMS or email for our technician to call in and fix your phone. You only pay after your phone is fixed and the fault is 100% repaired.

Areas covered include : Manchester, Bury, Wigan, and Bolton.

All our repairs come with a no-quibble 12-month warranty for your peace of mind. See warranty terms and conditions.

How does the Post-In Service work?

If you are not located in the Bolton area or can’t make it to our store, you can post your device to us for an express repair service.

We can send you a Post-in Pack with pre-paid postage for your convenience.

Just put your device in the pack and send it back to us.

imFixed can repair it the same day and send it back to you via 1st class signed for delivery.

imFixed guarantees all repairs for 12 months. See warranty terms and conditions.

What is an imFixed Fixer?

An imFixed Fixer is how we refer to our team of expert device repair technicians. Our fixers are the best in the business. All our fixers are highly experienced repair technicians that have gone through rigorous checks and performance tests to ensure you get the highest quality service.

Do you offer a business service?

Yes, we offer a business service You can read more about it here.

FAQ - Repairs

How does the imFixed Repair Service work?

At imFixed phone or tablet repairs, we offer both a Call-Out Service, a Walk-In Service, and a Mail-In Service. Click here to find out more.

How long does a phone repair take?

For a call-out appointment where one of our fixers comes out to you, a typical repair takes about 30 minutes.

For a mail-in repair, where you post your device to our Repair Centre HQ, we aim to fix your device on the same day we receive it and send it back to you by Next Day Insured Delivery.

How much does it cost to repair my phone?

For a full list of our current mobile phone and tablet repair prices, go to imfixed.co.uk, select your device, and you will see the current repair prices that apply to your device.

Are all costs included?

Yes. The price you see is the price you pay. No hidden extras.

I don’t want to go without a phone?

That’s fine; we have an affordable rental phone service you can use. Enquire by emailing us at info@imfixed.co.uk or call us on 01204 520520 to find out more.

How do I return my rental phone?

Use the original free post label provided to you during the purchase. If you booked your own courier, please contact imFixed and we will send you a label via email.

Can you fix my phone today? Do you offer Same Day appointments?

Yes, in most cases. With our Call Out or Walk In phone repair service, we can normally repair your phone the same day.

What do I need to send with my phone? Do you need the SIM card?

You only need to send us your phone number. We don’t need the SIM card, charger, or any other accessories.

Do you repair water damaged phones?

Yes. We offer a water damage repair service.

Our water damage repair service aims to restore your device back to working order. One of our skilled imFixed Fixers will strip down your device, put it through a chemical cleaning/drying process, and then re-build and test your device.

Due to the nature of water damage, these repairs are not available as a call out service and are only available through our post-in service.

Due to the nature of water damage, not all devices can be repaired as water and electricity don’t mix well and the damage is sometimes beyond repair. We will do everything possible to try to restore your device to functional working order. We have a very good success rate (approximately 8 out of 10 devices are repaired), but we cannot guarantee success. In some instances, your device might still not work after we have carried out this repair. Therefore, the fee for this service is chargeable whether the device is repaired or not.

He long does it take to repair a motherboard related issue?

Any motherboard related issue can take up to 7-14 days.

He long does it take to repair a software related issue?

Any Software related issue can take up to 7-14 days.

What happens if you cannot repair my device? Will I still be charged?

We operate a No Fix, No Fee policy. If we cannot repair your device, you don’t pay.

Can I cancel my repair order?

If you want to cancel your repair order, you must do this before you send the device to imFixed, and your order will be fully refundable. Once we have received the device and depending on the type of repair, we may not be able to cancel your order.
The Consumer Contracts regulation stipulates the following:
- Consumers have a right to a refund when an item fails to match the information given prior to purchase and, often more helpfully, for any reason within a minimum 14-day cooling off period. For further details, click here
The Consumer Rights Act 2015 summarises the following:
- Within 30 days of purchase, you can ask the retailer of a digital product to fix a problem before you’re entitled to ask for a refund. For further details, click here.

What parts do you use for repairs?

We only use the highest quality (AAA quality) parts for all our repairs. For added reassurance, we also offer a comprehensive 12-month warranty on all repairs. See warranty terms and conditions.

Do you use genuine Apple parts on Apple products?

Apple itself does not actually sell parts. However, for all our repairs, we only use the highest quality (AAA quality) parts made to the exact specifications of Apple parts and quality controlled. We also offer a comprehensive 12 month warranty on all repairs; see warranty terms and conditions.

Are you an Apple or Samsung authorised supplier?

imFixed is the alternative repair service to Apple or Samsung. We use high-quality parts, and our knowledgeable and experienced technicians provide excellent service that is backed by a 12-month warranty. See warranty terms and conditions.

Will my device remain waterproof after the repair?

When imFixed carries out a repair on a waterproof device that involves opening and closing the device, we cannot guarantee that your device will be 100% waterproof after the repair has been completed.

How do you return my device?

We know how valuable your device is, so we send your device back to you using Royal Mail Special Delivery, which is tracked and insured up to £500.

Is my data safe?

The repair should not in any way affect your data. However, as a precaution, we do advise all customers to back up their data before getting their device repaired.

We cannot be held responsible for any loss of data due to repairs carried out on your device, Please ensure any important data is backed up before the device is booked in.

Do you repair blocked devices?

Our trained technicians always test the device before it is dispatched. We test many different aspects of each device, including buttons, vibration, sound, cameras, charging ports, Wi-Fi speakers, signal, front screen, LCD display, power settings and much more.

Do you offer a warranty on repairs?

Yes. We offer a full, comprehensive 12-month warranty on all repairs. See our terms and conditions for further details.

FAQ - Refurbished Phones Or Tablets?

Are the refurbished phones or Tablets tested?

Our trained technicians always test the device before it is dispatched. We test many different aspects of each device, including buttons, vibration, sound, cameras, charging ports, Wi-Fi speakers, signal, front screen, LCD display, power settings and much more.

Do your refurbished phones or Tablets come with a warranty?

Yes, all refurbished phones sold come with a warranty. This will depend on the model.

What cover do you provide on a refurbished phone or Tablet?

Customers get a 14-day money-back guarantee, and all refurbished phones come with a warranty dependent on the model.

Can I buy a refurbished phone or Tablet over the phone?

Not over the phone? But you can on our website, and you can pay in instalments via Klarna.

What are the benefits of buying a refurbished phone or Tablet?

The key benefits are listed below.

Save money.

14-day money-back guarantee

We fully test every single device.

It’s environmentally friendly.

All major networks are unlocked.

Phone Unlocking FAQs

How To Unlock Your Phone To Any Carrier

Unlocking your phone with Official SIM Unlock is really easy. Once you’ve provided us with your IMEI number and some basic details we’ll do all the hard work for you – scanning databases worldwide to confirm your unlock code or whitelisting your phone in the providers IMEI Database, depending on your make and model. Once we’ve confirmed your phone unlock we’ll email you some really simple final instructions to complete the unlock on your phone.

How Long Does It Take To Unlock A Phone?

This is one area that sets us apart from our competition. While many carriers or third-party unlocking services can take a few days or even up to two weeks, we aim to get your phone unlock code sent to you within 24 hours. In some unique cases, it may take a little more than 24 hours. In fact, some of our unlock services can be completed in just a few hours. We have full built-in order tracking so you can keep an eye on the progress of your unlock.

How Much Does It Cost To IMEI Unlock My Phone?

The cost of unlocking your phone varies depending on factors such as the make and model of your phone as well as the carrier to which it is locked. Once you give us really basic information like your phone’s IMEI number and the carrier it is locked to, you’ll get an instant phone unlock price.

How Do I Find My IMEI Number?

Dial *#06# on your keypad, just like calling a friend – your IMEI number will displayed on your screen.

How do I Enter A Sim Unlock Code Into My Phone?

For the majority of phones, entering an unlock code is a very similar and simple procedure. You should check your phone’s prompts for the unlock code before purchasing an unlock code from us. To do this, simply take a SIM card from a different carrier to the one that the phone is locked to, then simply restart the phone. Upon the phone restarting, you should be prompted to enter an unlock code. This is where you enter the unlock code we sent you.

What If My Phone Is Still Under Contract?

You are not legally obliged to keep your phone locked to the carrier which it is locked to or under contract with. You are, however, legally obliged to continue paying off your contrast for the minimum agreed contract period.

So, if you have a phone that is locked to a carrier, you can unlock it and use it with another carrier. This is a popular option for people who have poor coverage in their area, want to avoid roaming limits when travelling by using local SIM cards, or have simply entered the wrong comparison and require more data or minutes.