FAQ - ABOUT IM FIXED

As a repair specialist, we have been fixing devices for over 10 years. For quality replacement parts and exceptional customer service that surpasses client expectations, and that’s not all, we also offer a price match promise on advertised repairs, including common faults too. For further details, click here.

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IMFIXED offers a national UK wide call out phone repair service.

With our Call Out service, we send an IMFIXED Fixer out to you at work or home to repair your device. With this service, we already cover most areas of the UK and are continuing to grow our coverage.

For the areas where we don’t yet have coverage, you can use our Mail In service, where you post your device to us, we fix it the same day and send it back to you the next day by insured delivery.

Yes, we are open at the weekends.

Saturday 9am–6:30pm
Sunday 10am–4pm

Like most third-party services, use of our repair services can void your manufacturer’s warranty. The good news is that we use quality parts and provide our own warranty for all our repairs For further details, please click here.

Our walk-in service is where you visit our store and get your phone (or other device) repaired straight away. Alternately, you can make a booking in advance, which means you save time too. Most repairs take around 30 minutes. To contact us, call 01204 520520 or you can email us at info@imfixed.co.uk.

Our experienced technicians will come to you at home, on holiday or at the workplace to carry out your phone repair. Book a 1 hour time slot via SMS or email for our technician to call in and fix your phone. You only pay after your phone is fixed and the fault is 100% repaired.

Areas covered include : Manchester, Bury, Wigan, and Bolton.

All our repairs come with a no-quibble 12-month warranty for your peace of mind. See warranty terms and conditions.

If you are not located in the Bolton area or can’t make it to our store, you can post your device to us for an express repair service.

We can send you a Post-in Pack with pre-paid postage for your convenience.
Just put your device in the pack and send it back to us.

IM Fixed can repair it the same day and send it back to you via 1st class signed for delivery.

IM Fixed guarantees all repairs for 12 months. See warranty terms and conditions.

An IMFIXED Fixer is how we refer to our team of expert device repair technicians. Our fixers are the best in the business. All our fixers are highly experienced repair technicians that have gone through rigorous checks and performance tests to ensure you get the highest quality service.

Yes, we offer a business service You can read more about it here.

REPAIRS

At IM Fixed phone or tablet repairs, we offer both a Call-Out Service, a Walk-In Service, and a Mail-In Service. Click here to find out more.

For a call-out appointment where one of our fixers comes out to you, a typical repair takes about 30 minutes.

For a mail-in repair, where you post your device to our Repair Centre HQ, we aim to fix your device on the same day we receive it and send it back to you by Next Day Insured Delivery.

For a full list of our current mobile phone and tablet repair prices, go to imfixed.co.uk, select your device, and you will see the current repair prices that apply to your device.

Yes. The price you see is the price you pay. No hidden extras.

That’s fine; we have an affordable rental phone service you can use. Enquire by emailing us at info@imfixed.co.uk or call us on 01204 520520 to find out more.

Use the original free post label provided to you during the purchase. If you booked your own courier, please contact IM Fixed and we will send you a label via email.

Yes, in most cases. With our Call Out or Walk In phone repair service, we can normally repair your phone the same day.

You only need to send us your phone number. We don’t need the SIM card, charger, or any other accessories.

Yes. We offer a water damage repair service.

Our water damage repair service aims to restore your device back to working order. One of our skilled IMFIXED Fixers will strip down your device, put it through a chemical cleaning/drying process, and then re-build and test your device.

Due to the nature of water damage, these repairs are not available as a call out service and are only available through our il-in service.

Due to the nature of water damage, not all devices can be repaired as water and electricity don’t mix well and the damage is sometimes beyond repair. We will do everything possible to try to restore your device to functional working order. We have a very good success rate (approximately 8 out of 10 devices are repaired), but we cannot guarantee success. In some instances, your device might still not work after we have carried out this repair. Therefore, the fee for this service is chargeable whether the device is repaired or not.

Any motherboard related issue can take up to 7-14 days.

Any Software related issue can take up to 7-14 days.

We operate a No Fix, No Fee policy. If we cannot repair your device, you don’t pay.

  • If you want to cancel your repair order, you must do this before you send the device to IM Fixed, and your order will be fully refundable. Once we have received the device and depending on the type of repair, we may not be able to cancel your order.
  • The Consumer Contracts regulation stipulates the following:
    • Consumers have a right to a refund when an item fails to match the information given prior to purchase and, often more helpfully, for any reason within a minimum 14-day cooling off period. For further details, click here
  • The Consumer Rights Act 2015 summarises the following:
    • Within 30 days of purchase, you can ask the retailer of a digital product to fix a problem before you’re entitled to ask for a refund. For further details, click here.

We only use the highest quality (AAA quality) parts for all our repairs. For added reassurance, we also offer a comprehensive 12-month warranty on all repairs. See warranty terms and conditions.

Apple itself does not actually sell parts. However, for all our repairs, we only use the highest quality (AAA quality) parts made to the exact specifications of Apple parts and quality controlled. We also offer a comprehensive 12 month warranty on all repairs; see warranty terms and conditions.

IM Fixed is the alternative repair service to Apple or Samsung. We use high-quality parts, and our knowledgeable and experienced technicians provide excellent service that is backed by a 12-month warranty. See warranty terms and conditions.

When IM Fixed carries out a repair on a waterproof device that involves opening and closing the device, we cannot guarantee that your device will be 100% waterproof after the repair has been completed.

We know how valuable your device is, so we send your device back to you using Royal Mail Special Delivery, which is tracked and insured up to £500.

The repair should not in any way affect your data. However, as a precaution, we do advise all customers to back up their data before getting their device repaired.

We cannot be held responsible for any loss of data due to repairs carried out on your device, Please ensure any important data is backed up before the device is booked in.

IM Fixed will not repair any device that has been bricked, blocked, or jail-broken. The device will be sent back and the customer will be refunded. However, if the device has been sent for a diagnostic or liquid damage, this will not be refunded.

Yes. We offer a full, comprehensive 12-month warranty on all repairs. See our terms and conditions for further details.

REFURBISHED PHONES or TABLETS

Our trained technicians always test the device before it is dispatched. We test many different aspects of each device, including buttons, vibration, sound, cameras, charging ports, Wi-Fi speakers, signal, front screen, LCD display, power settings and much more.

Yes, all refurbished phones sold come with a warranty. This will depend on the model.

Customers get a 14-day money-back guarantee, and all refurbished phones come with a warranty dependent on the model.

We usually dispatch refurbished mobile device orders within 7–10 working days. However, this may depend on the stock levels and other circumstances. If, for any reason, there is a delay, you will be informed by a member of our customer services team.

We usually dispatch refurbished mobile device orders within 7–10 working days. However, this may depend on the stock levels and other circumstances. If, for any reason, there is a delay, you will be informed by a member of our customer services team.

Not over the phone? But you can on our website, and you can pay in instalments via Klarna.

The key benefits are listed below.

Save money.

14-day money-back guarantee

We fully test every single device.

It’s environmentally friendly.

All major networks are unlocked.

Have you got a Question? Get in Touch

     

    Why Trust ImFixed? –

    As the world becomes increasingly dependent on technology, mobile phones have become an essential part of our lives. We use them to communicate with loved ones, conduct business, and even entertain ourselves. However, like any electronic device, they can break or malfunction, which is where phone repair services come in. With so many options available, it can be challenging to find a trustworthy and reliable phone repair business. This is where I come in.

    My phone repairing business has been in operation for over 20 years, and I have built a reputation as a trustworthy and dependable phone repair expert. Here are some reasons why you should trust my phone repairing business.

    1. Experience

    I have years of experience in repairing mobile phones. I have seen every type of problem that can arise with mobile devices and have successfully repaired them all. My experience has given me the skills and knowledge required to diagnose and fix issues quickly and efficiently.

    1. Knowledge

    Mobile phone technology is constantly evolving, and as a result, phone repair experts need to stay up-to-date with the latest trends and techniques. I make sure that I stay on top of the latest developments in the industry, attend training sessions, and am constantly learning new skills. This ensures that I am always equipped with the knowledge needed to repair any mobile phone.

    1. Quality Parts

    I only use high-quality replacement parts when repairing mobile phones. I understand that using low-quality parts can result in further damage to a device or cause it to malfunction shortly after repair. I source all of my parts from reputable suppliers and ensure that they are of the highest quality before using them in any repairs.

    1. Honesty

    I am honest with my customers about the condition of their mobile phones and whether they are worth repairing or not. If a phone is beyond repair or not worth the cost of repair, I will let my customers know upfront. I will never recommend a repair that is not necessary or in the best interest of my customers.

    1. Warranty

    All of my phone repairs come with a warranty. I stand behind my work and am confident in the quality of my repairs. If any issues arise after a repair, I will fix them at no additional cost to the customer.

    1. Customer Service

    I believe that customer service is crucial in any business, and my phone repair business is no exception. I am always available to answer questions and provide updates on the progress of a repair. I treat all of my customers with respect and ensure that they are satisfied with the services provided.

    1. Reputation

    I have built a reputation as a trustworthy and reliable phone repair expert in the community. My customers are always happy with the services provided, and many of them have recommended my business to their friends and family. I take pride in my reputation and work hard to maintain it.

    In conclusion, my phone repairing business is one that you can trust. With years of experience, knowledge, high-quality parts, honesty, warranties, excellent customer service, and a solid reputation, you can be confident that your phone will be in good hands. Don’t take chances with your valuable mobile devices – trust them to an expert who knows what they’re doing and can get the job done right.

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